Please provide legible and complete copies of the following documents. These documents may be obtained from the sources indicated below. Please note we cannot process your claim until we receive your completed claim form and all documentation outlined in this information checklist. We will notify you of any additional documents, if needed.
You must submit the completed GAP Claim Information Form within ninety (90) days of the Total Loss Settlement or within ninety (90) days from the Date of Loss if the vehicle is not insured, whichever is later, or your claim will be denied.
Showing MSRP and detailing the equipment on your vehicle (if purchased new). In lieu of the manufacturer's invoice, you may send a copy of the Monroney Label.
Buyers Order / Sales Agreement
If the Finance Contract was assigned to a Credit Union.
Complete Payment History
From the Inception Date through your Date of Loss. Including payoff as of the Date of Loss.
A copy of your Retail Installment Sales Contract or lease agreement.
Insurance Settlement Statement
Showing vehicle value at Date of Loss, applicable taxes and fees and any other adjustments used to arrive at the settlement amount and matches the insurance check amount.
Insurance Evaluation Report
Showing the method used to calculate the value of your vehicle at Date of Loss.
Insurance Settlement Check
Or print screen of payment issued.
Submitting the required documents is simple. Once all documents are in hand, just click below, attach and send!Submit Documents
Prefer not to use email? You can also submit the required documents by fax or standard mail. If you have any questions, please view our FAQ section below. If you still are unable to find a solution, please call 800-722-4603.
GAP Administration Department
PO Box 8566, Deerfield Beach, FL 33443