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GAP Claim Information Form

It will take two business days to process your information. When you are ready to begin, proceed below.

Are you filing this claim as a resident of the state of Texas?

YesNo

Insurance Information

Lender/Finance Company

Type of Loss

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Once you've completed and submitted the form above, the next step is to click the link below to submit the required documents.
mygapclaim@jmagroup.com

Send any or all information immediately as there is a time restriction in which to submit your GAP Claim. You must submit the completed claim information form within ninety (90) days of the Total Loss Settlement or within ninety (90) days from the Date of Loss if the vehicle is not insured, whichever is later, or your claim will be denied.

If you would like to print and submit this form manually, you can download it here.

Insurance Information

Lender/Finance Company

Type of Loss

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Once you've completed and submitted the form above, the next step is to click the link below to submit the required documents.
mygapclaim@jmagroup.com

Send any or all information immediately as there is a time restriction in which to submit your GAP Claim. You must submit the completed claim information form within ninety (90) days of the Total Loss Settlement or within ninety (90) days from the Date of Loss if the vehicle is not insured, whichever is later, or your claim will be denied.

If you would like to print and submit this form manually, you can download it here.

State Fraud Notification

How can we help you?

General

How does JM&A Group value my vehicle?
How do I cancel non-GAP F&I products that are no longer valid due to a total loss (service contracts, maintenance plans, etc.)?
What can I do to help the claims process move as quickly as possible?
How do I stay up to date on the status of my claim?
What is GAP?

First Steps

I have GAP protection and my vehicle was totaled. What should I do?
Do I need to continue making my Finance Contract payments while my claim is being processed?
What are the documents needed to process a claim and where do I get them?
What’s the best way to submit my documents?
How quickly should I open a claim?

Claim Process

Who’s responsibility is it to gather the claim documents?
Once I submit the required documents, how long will it be until they are associated with my claim?
How long does it take to process my GAP claim?

Coverage

I refinanced my loan; do I still have GAP coverage?
Is there a maximum limit on coverage?
What happens if I don’t have automobile insurance?
Does GAP have a deductible?
CLOSE  X
Let's check the status of your claims!
If a contract holder has recently submitted a GAP Claim Information Form or additional required documents, it will take two business days for processing.
Lender Form
Lenders can request the status of five total accounts at one time.
First Status Request
Clicking submit will complete your status request. Click "Next" to add an additional request.
Second Status Request
(Optional)
Clicking submit will complete your status requests. Click "Next"to add an additional request.
Third Status Request
(Optional)
Clicking submit will complete your status requests. Click "Next"to add an additional request.
Fourth Status Request
(Optional)
Clicking submit will complete your status requests. Click "Next"to add an additional request.
Fifth Status Request
(Optional)
You've reached the maximum amount of requests per form submission.
Thank you! Your submission has been received! A JM&A representative will be in contact with you soon.
Oops! Something went wrong while submitting the form.
CLOSE  X
Let's check the status of your claim!
If you have recently submitted your GAP Claim Information Form or additional required documents, please allow two business days for processing.
Claim Status Request
Please enter your addendum number.
Thank you!
Your submission has been received! A JM&A representative will be in contact with you soon.
Oops! Something went wrong while submitting the form.